Refund policy
Return, Exchange & Cancellation Policy
At Kohana Studios, every piece is crafted with care, and we want you to have a smooth shopping experience. Please read our policy carefully before making a purchase.
No Returns & No Refunds
We do not offer returns or refunds on any orders.
Exchange Policy
We offer exchanges only under the following conditions:
- The product is damaged or defective.
- You received the wrong product.
- You are not satisfied with the product / do not like it.
Conditions for Exchange:
- An exchange request must be raised within 7 days from the date of delivery.
- The product must be unused, unworn, with tags, and in its original packaging.
- A clear and complete unboxing video is mandatory to be eligible for exchange. Without this, we cannot process your request.
- Once approved, we will guide you with the exchange process.
Cancellations
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellations will not be accepted.
Shipping Costs for Exchange
- If you received a damaged, defective, or wrong product, customer will bear the exchange shipping cost.
- If you are requesting an exchange because you do not like the product, the customer will be responsible for shipping costs.
Non-Exchangeable Items
- Customized or personalized products
- Sale/discounted items
- Gift cards