Shipping policy

Shipping Policy

At Kohana Studios, we want your shopping experience to be as smooth and delightful as possible. Please read our shipping policy carefully to understand how and when your orders will reach you.

Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once dispatched.

Shipping Rates & Delivery Estimates

  • Domestic Shipping (within India):

    • Standard Delivery: 3–7 business days

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. Tracking information may take up to 24 hours to update after dispatch.

Shipping Partners

We work with reliable courier partners to ensure timely and safe delivery of your jewelry. For domestic orders, we partner with leading logistics providers. For international shipments, we use trusted global carriers.

Delays & Exceptions

  • Delivery times are estimates and may vary due to unforeseen factors such as courier delays, weather conditions, or high demand during festive seasons.

  • Kohana Studios is not responsible for delays caused by the courier, customs, or incorrect shipping details provided by the customer.

Incorrect Address / Non-Delivery

Please ensure your shipping address is accurate at checkout. Orders returned to us due to incorrect addresses or failed delivery attempts may incur additional re-shipping charges.

Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us at support@kohanastudios.in within 48 hours of delivery attempt.

  • We will work with our courier partners to resolve the issue and provide a replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping, feel free to reach out:
📩 Email: kohanastudios@gmail.com
📞 Phone/WhatsApp: +91-9404642244

✨ At Kohana Studios, each piece is handcrafted with love, and we make sure it reaches you with the same care.